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Good Fuel Promise

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A quality product is one that complies with prescribed specifications and is free from any contamination or adulteration. To ensure that our consumers get contamination free products, personnel at our outlets check the products regularly.

In addition, our sales officers carry out regular checks at all the outlets to prevent any malpractices. Club HP Mobile Labs and Industry Mobile labs also conduct surprise inspections in the Retail outlets on a regular basis.

The kerosene supplied by HPCL under the public distribution system is doped with blue dye for on - the - spot identification. So when you get kerosene that is blue in colour you can be assured it comes from a reliable source.

The blue colour also helps in detecting adulteration of any motor fuel with kerosene through visual identification. HPCL ensures good quality of the product before it is passed on to the consumer, we suggest that you carry out these simple checks when in doubt.

Filter Paper Test (to check petrol)

  • Ask your friendly HP dealer for a filter paper.
  • Clean the mouth of the nozzle to remove stains.
  • Put a drop of petrol on the filter paper from the nozzle.
  • The drop of petrol should evaporate in about 2 minutes without leaving a stain on the filter paper.
  • If you notice a stain, then there is a possibility that the petrol is adulterated. (Sometimes the area of the filter paper where the drop of petrol was put remains pinkish, it is the colour of the petrol and should not be mistaken for a stain.)

Density Check (to check petrol and diesel)

  • To check this, you will need a 500 ml jar, hydrometer, thermometer and ASTM (American Society for Testing of Materials) conversion charts. A hydrometer is a very simple instrument for measuring the density of any liquid. All these are available at the HP retail outlets and are made available in case you wish to check the products.
  • Fill about 3/4th of the jar with the product, through the nozzle of the dispensing unit.
  • Dip the thermometer and the hydrometer in the jar and record the temperature and density as indicated.
  • Convert the density recorded into density at 15 degree centigrade with the help of the conversion chart. This converted density is then compared with the density shown by the records maintained at the retail outlet on the basis of the density recorded on delivery challans. (Density at 15 degree centigrade is mentioned on each delivery challan issued by the supplying depot for every load sent to the retail outlets.) If the difference is more than +/-3.0, it requires further testing at approved laboratory. In such case the customer should immediately get in touch with our concerned Retail Regional Office.

Checking Lubricants

  • Lubricants available at our retail outlets are factory sealed and packed. Even then, while buying lubricants, check the seal of the container for signs of tampering, date of manufacture and the name of the manufacturer.